Refund Policy

Last Updated: June 19, 2026

Welcome to TOP SKILL. This Refund Policy explains how refunds, payment disputes, reversals, and transaction-related concerns are handled on our platform. By using the platform, users agree to this Refund Policy.

1. General Policy & Refund Method

TOP SKILL aims to maintain a fair, transparent, and secure platform environment for all users. Refund requests may be reviewed based on transaction status, service usage, verification status, fraud monitoring, and technical issues.

2. Micro Hub Job Post Refunds

We have a strict and transparent refund system for our Micro Hub employers:

• Balance Deduction: When a user posts a job, the equivalent total budget is temporarily deducted from their account balance while the job goes "Under Review".
• Correction & Resubmission: If the admin rejects the job due to errors, the user can correct the provided information and resubmit it for review.
• Instant Refund: If the admin permanently rejects or deletes the job post, the previously deducted amount will be instantly refunded to the user's TOP SKILL main balance.
• Technical Delays: In rare cases of a technical glitch where the refund is not credited automatically, the user must contact the Support Center within 1 to 24 hours for an immediate resolution.

3. Eligible Refund Situations

Refunds (added to the TOP SKILL main balance) may be considered in situations including, but not limited to:

• Duplicate deposits or payments.
• Technical processing failures during "Add Funds" (e.g., via bKash or Nagad).
• Incorrect system deductions.
• Unauthorized charges (after a thorough security investigation).

4. Non-Refundable Situations

Refunds will NOT be provided for:

• Completed or approved job posts where tasks have already been done by workers.
• Used Prime Subscription benefits or Verified Badges.
• Reward abuse attempts or fraud-related activity.
• Incorrect payment information intentionally submitted by users.
• Completed MFS Swap transactions or user-to-user Balance Transfers.

5. Chargebacks & Fraud Prevention

Users attempting unauthorized disputes, payment reversals, fraudulent chargebacks, or abuse of payment systems will face immediate account suspension, permanent bans, and balance confiscation. Users are required to follow official support channels for dispute resolution.

6. Platform Rights

TOP SKILL reserves the right to approve or reject refund requests, request additional identity verification, hold suspicious transactions, and modify these refund rules when necessary to protect the platform.